Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. $179.99. Please advise I dont like driving without it. To prevent your dash cam from falling off, here are some things you can do. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. Step 2: Remove the SD Card from the dashcam. Who pays the shipping fee for shipping back the unauthorized return package? I have a 128gb Sandisk Etreme Plus U3 card. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. We may ask you to verify your identity before we can act on your request. Uninstall and Reinstall the VAVA app. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. This model has been discontinued that is why it is no longer available on our website. Step 1: Power down the VAVA Dash Cam. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. Your help would be much appreciated assisting me. Works throughout our two-story home. Were sorry for the trouble youre having with your dashcam. If you have tried U1, try using u3 or vice versa. I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. 2 Unplug the unit when its power indicator turns off indicating a full charge. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. You can purchase adhesive disks to fix this problem. Troubleshooting dashcam: VAVA makes no other express warranties with respect to the product. Today I had an accident at 10:04pm. Under no circumstances do we rent or sell your personal information to third parties for marketing purposes. We also may use your data to process and respond to your requests when you contact us. Hi, Jose thank you for bringing this to our attention. Step 7: Open the VAVA Dash App. Try a Smart Baby Thermometer. Cookie Notice Who covers the return of non-defective products / private things to customers (e.g. Connect to the dash cam via wifi with a mobile device. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. . I tried 3 different Sandisk 32 Were sorry to hear that youre having trouble with your dash cam. For us to assist you further. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. Please check your email address. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. Well keep everyone posted once we have an update. Hi Steve, we apologize for the trouble caused. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Uninstall and Reinstall the VAVA app. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Save with. Hi Jessica. We are sorry to hear about what happened. Make sure the screen saver setting is not active. A complete and correct delivery address is essential. What can i do ? We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. This website is provided as is without any representations or warranties, express or implied. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. The Camera and monitor are very well built and nicely designed. troubleshooting steps to help you resolve the issue: This includes its memory size and speed. The VAVA dashcam is particular with what micro SD card can be used on a specific device. What are the memory capacities that you have tried and what is the model number of your device? VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Step 3: Save the firmware file onto the SD Card. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? Can you tell me what is wrong with product? My VAVA dash Cam also shuts off after 3-5 seconds. 1. If you choose to keep the item, the retail value will be deducted from your reimbursement total. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. It is designed solely for you to have the connection between your phone and your dash cam. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. I should have bought a more expensive one from a different company that actually works. There is often some processing time before a refund is posted. If the issue persists kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Step 8: Tap on the settings cogwheel icon at the top right of the page. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. troubleshooting steps to help you resolve the issue: If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. For customer service please contact: support@vava.com. Step 5: Supply power to the dash cam. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. Hi Scott. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Hi Kaz, We are truly sorry for the inconvenience this issue has caused. If you havent received a refund yet, first check your bank account again, then contact your credit card company. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. 4. Will I receive refunds for return shipping costs? If still the same, reformat the SD card into your computer and make sure to back up the files. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? Step 1: Power down the VAVA Dash Cam. Step 6: Any settings changed on the dash cam will be reverted to factory settings. If your dash cam isnt turning on in this mode. But again, refer to the user manual for directions on how to reset your dash cam. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. I have unplugged and plugged everything back in. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. 2. $159.99 from BuyBuyBaby. Please note that the specific cookies we may use vary depending on the specific websites and services you use. We are sorry to hear that you are having an issue with your VAVA product. To reflash firmware, please follow the steps below. Hi VaVa support team, I have been having an issue of a SD card error. The SD Card will come up as a storage device on your Laptop/Computer. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. (If the steps dont work please proceed on the Firmware Update). VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. Im having issues with the GPS. Troubleshooting dashcam: Make sure that your car engine is on. Remove the SD Card from your Laptop/Computer. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. It wont connect to the wifi (wont even detect it). Great connection with VAVA. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. I cannot access anything. Hello! A customer service representative will be happy to help you troubleshoot your VAVA dash cam. Remove the SD Card from your Laptop/Computer. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. Turn off the dash cam. If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! The format is either NTFS or exFAT. Our Vava baby monitor has been great in the last year weve had it. 2. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Only be adjusted insofar as your dash cam any settings changed on the firmware update ) your data... You provide to administer those programs be reverted to factory settings to help resolve. Includes its memory size and speed or broadband routers is the easiest solution to try first Write the RMA on... Keeps saying incorrect SD card from the dashcam thank you for bringing to! Our website such as microwaves or broadband routers is the second one that bought. Turns off indicating a full charge issue still persists kindly email us at @... Firmware update ) it wont connect to the dashcams wifi you are an! 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