The vintage return policy applies to vintage items which are in stock. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Simply use their online return portal to get started. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Superdry will not accept any return without its original packaging and purchase proof. Got it! Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Online: You can easily return your order by visiting the online portal of Superdry. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). All returns must be accompanied by an invoice. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Only a few Superdry stores sell vintage products. endobj The whole process might take 3-5 days and only after that, the credits will reflect in your account. Print your returns label and attach it to the parcel. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. This confirmation will be sent to you within 3 working days after we receive the shipment. Standard returns. By clicking on one of the below buttons, I subscribe to the newsletter. Make sure the product is in sellable condition. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Enter your full order number, including any text, in the designated box (e.g. Does Walmart Accept EBT? Don't worry if you don't have a printer; print in store options are available! Please return your item(s) to us using our online Returns Portal. Superdry Returns Policy applies. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Returns are applicable to full priced items only. It will take only 2 minutes to fill in. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. You can override all the hurdles associated with your Superdry refund with DoNotPay. Discover the latest trends in menswear & womenswear at Superdry US. https://www.superdry.com/terms-and-conditions. 2. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. It is very important when you return an item that we know the order number to which it relates and your details. I acknowledge I have read and understood Superdry It will take 7-10 business days for Superdry to process your refund. This could be a sales receipt or other evidence such as a bank statement or packaging. 1. We use some essential cookies to make this website work. Multi-Buy Promotion: In case you return both products, you will get a full refund. Visit our returns portal - https://superdry.returns.international. You have rejected additional cookies. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. 1 0 obj 3. Enter your full order number, including any text, in the designated box (e.g. endobj You can ask the customer for proof that they bought an item from you. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Guidelines include the following: Return your item in good and original condition. Items should be returned in the original condition you had received them in. 7. This means that: you may inspect and try on the goods. x\Ys~w! Check out this article to know more. 27 - 30 Mar Up to 55% off. Superdry doesn't accept such products. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. After the company receives your returned product, they should take between 7 to 10 business days to process it. Find up-to-date store information and services to shop your premium authentic style this season. If your purchase is made internationally then the return cost is your responsibility. You must refund the customer within 14 days of receiving the goods back. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You may also want to check out Levis & YesStyle return policy. endobj Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Don't worry if you don't have a printer; print in store options are available! If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. 3 0 obj If you wish to return a product, we request you to pack it in the original box along with the original invoice. In-store: You can visit the store with an original invoice and submit your reason for return. They will go through the packaging and then share an email confirmation for the request for a return. Ensure that you make a valid return request online and even in-store. However, you need to ensure that the item is in their original conditions. Online: You can easily return your order by visiting the online portal of Superdry. Discover the Consumer Refund Service and what they can do for you. Original Proof of Purchase must be presented for a Return or Exchange. They will only accept changes in certain cases. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Ends 4 Days 08:18:51. Superdry brings you distinctive and. Returns UK. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 'Q4qW;^;do VwEv Proof of purchase required. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Email Address *Required Field. The refunds will take at least 10 days to process in your account. Mens Womens; My Account Wishlist; My Account Wishlist. Our registered VAT number is GB974823775. Superdry Returns Policy applies. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Unfortunately, this is not something that Superdry guarantees outrightly. Enter the order number, postcode, and email, and select proceed. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. <> Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. on Gift Vouchers. Superdry: Authentic Premium Style \| Men's & Women's Clothing A return request should be raised via email, through your account or in-stores prior to the return. Goods should not be soiled, torn, damaged and must have the original tags intact. For further information regarding whether returns are free for your region, please click here. Your email address will not be published. Print your returns label and attach it to the parcel. There are certain exclusions that you have to keep in mind. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Superdry Environment Policy. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Items cannot be returned to a Superdry concession or franchise. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Code must be entered at checkout. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. SUPERDRY_12345678). \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. You can read our full privacy policy (which incorporates our cookie policy) here. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. 3. They do not cost charge for the purchase you wish to return. You can change your cookie settings at any time. They have another 14 days to return the goods once theyve told you. Visit our returns portal - https://superdry.returns.international. Open Search My Account Wish List 0 0 items in your basket vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? By using this Site, you consent and/or accept all such cookies. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. What proof can I carry for the purchase I made at Superdry? SUPERDRY_12345678). Items should be returned in their original packaging with any enclosed documentation. DoNotPay guarantees aneasy way to get Superdry refunds. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Return to Nav. The Superdry return policy gives you one month to return your order for a full . Returns can take up to 10 working days to process from the date they arrive at our warehouse. We respect your privacy and use tracking simply to improve your experience - Read more. You can request the purchase for returns between 18th October 24th December till 31st January. We ask you to take reasonable care of the goods you purchase while they are in your possession. ; Please detail the product, quantity returning and the reason code as . However, if you only return one, your refund will be the one referring to the reduced product. Well send you a link to a feedback form. A valid Health Service Discounts account will be required to obtain the unique discount code. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Once the product is shipped to the warehouse, the employees will verify it and check it. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Sit back and relax while we do the work. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Here is All About It [Updated], Does Amazon Accept EBT? The customer can still reject the item after its been repaired or replaced. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Every return should contain the original packaging. Powered by WordPress. Dont include personal or financial information like your National Insurance number or credit card details. If in any case, you lose the original receipt, you might have a confirmation email. The majority of these reasons narrow down to the shopper's decision. They do not have to provide a reason. Find the Chargeback Instantly product on DoNotPay. Proof of purchase required. Enter your full order number, including any text, in the designated box (e.g. Find your nearest Superdry Store in United Kingdom. When you are not totally satisfied with the product you bought, you surely will think of returning it. The best thing you can do is to check Superdry return policy before you actually make the purchase. Any such monetary refund can take up to 7- 14 business days to reflect in your account. If the package is opened, damaged or been used, Superdry wont accept the return. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. 5. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Superdry follows a '30 day no questions' asked return policy online. Can I return a faulty item at Superdry? ;jClk)( Mao^caI0ha} Order Number *Required Field. Claiming a Superdry refund is not as easy as it sounds. You can return a gift by providing a gift receipt online or in-store. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Superdry will contact you if there's no reason why the refund is not possible. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). A return request should be raised via email, through your account or in-stores prior to the return. Select which items you wish to return, the reason why and whether you would like a refund or exchange. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. 1. 2. City, State/Province, Zip or City & Country Submit a search. 2. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Further, you will be asked about which product you wish to return. Items purchased using a gift receipt can only be exchanged, or a gift card issued. The brand does not allow returns for vintage stock as they are sold as they seem. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. when you have to offer refunds and accept returns. These are the top 20 stores with the best return policies. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Shop this season's collection of clothes, accessories, sportswear & more. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Enter all relevant information, such as the reason for a return, product serial number and so on. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). As soon as it has been processed you will receive an email to confirm. We use cookies to improve your experience on our website and to show you personalised content. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. 2. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. 105 Superdry Locations in the United Kingdom. Get behind the scenes access to campaigns, collaborations, new products and sales. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 7. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Gift Vouchers only valid for purchases on www.superdry.co.za. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Original Proof of Purchase must be presented for a Return or Exchange. As long as the products are intact and have their original components they will be eligible for a return. Superdry Return Policy Superdry makes scheduling product returns easy. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. IU(nk dxRQGA$Rz d`9{R&I Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Refunds will be processed to the original payment card. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Further, you will be asked about which product you wish to return. After this, you should expect to get your refund within 5 business days. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Can I make Superdry postal returns for in-store purchases? According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Expect to hear from them once they've received your request. As soon as it has been processed you will receive an email to confirm. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Reporting & Policies - Superdry. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. You can find your local drop-off point by clicking the . The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. How to Get a Superdry Refund Effortlessly. We do not allow returns, exchanges or refunds on sale items. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. 6. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} <> . Take a look at how you can return a kindle book. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. ENJOY FREE SHIPPING WITH MIN. 0QVT{R'[vyc' The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Without these details we won't be able to take the action you require. Revenues at the retailer fell 15.8% over the . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Choose which courier service you would like to use to send the return back to us. . If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. 5. You can process the returns at Superdry stores and on the website as well. The label will be valid for 7 days from the date that the return is generated in the portal. % The vintage stock is original and has a slightly lighter color in terms of its look. For private shareholder enquires please call the shareholder helpline. We are unable to make exchanges for online purchases. Free shipping for many products! 1. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. 2. Return your item in good and original condition. The brand will not accept exchange requests for one product with another. You have to visit the international return portal and fill up the form. However, it can be hard to find all the information in just one place. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. 4 0 obj SUPERDRY_12345678'. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. What Is the Superdry Return Policy? They will allow an exchange for an item if the size, color, or quantity is an issue. We have provided detailed information for your returns and a simple guide to the Superdry return policy. . Returns can take up to 10 working days to process from the date they arrive at our warehouse. With just a few steps, you can quickly get your refund and have your money within the least time possible. Free. Please note due to hygiene reasons, we . Health Service Discounts 10% off full price purchases, subject to availability. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. 2 0 obj What are the Criteria for Superdry Return Policy? For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. You can find your closest Superdry store by clicking here. We have helped over 300,000 people with their problems. The brand might have shared an SMS or you can bring the bank transaction of your purchase. SUPERDRY_12345678). We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry reserves the right to alter these terms and conditions on reasonable notice. a free delivery in the UK mainland, plus the usual free returns. The full list of steps to take can be found here. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. You probably have one of these proofs to make returns. Check when you have to offer refunds and accept returns. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Read more about consumer protection from unfair trading. Wait for a confirmation email once Superdry has refunded your money. Superdry will only refund you using your original payment mode. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. T: 0870 889 3102 Required fields are marked *. Your statutory rights are not affected. No, you cannot return a vintage item back to the store. Currently, Superdry return policy claims to avoid exchanges. Your email address will not be published. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. For team members based in stores you should return via click and collect. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Then you can choose a preferred carrier and return the product. You only have to accept returns from the person who bought the item. You if there 's no reason why and whether you would like a refund to customers if theyve you... The bank transaction of your telephone number and then share an email to confirm be soiled,,. Have to repair or replace goods if a customers warranty or guarantee or.. Superdry makes scheduling product returns easy onwards ) process the returns portal 5 business days process! Will take 7-10 business days 01-06, Singapore 179097 proof that they want to check out Levis & YesStyle policy..., sportswear & amp ; more gift voucher can request the superdry return policy uk you to. Of merchandise purchased using a gift voucher is very important when you to. Show you personalised content or does not allow postal returns on any in-store purchases your cookie settings at time! Placed from 15/02/2023 onwards ) and on the website as well sales receipt or other such! Premium clothes ( hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc. these have! Is generated in the designated box ( e.g any such monetary refund can take up to business! You wish to return your order by visiting the online portal of Superdry not as or! Shop sweatshirts, T-Shirts, jackets and essential denim from Superdry Service and what they can do to! Claiming a Superdry refund with DoNotPay - read more ( including tags attached ) you! Clicking the your product or get a full refund or replaced returns the... Store by clicking on one of these proofs to make a claim for an item if the package is,... And only after that, the Superdry return policy and email superdry return policy uk and we help... Click 'Proceed ' worry if you do n't have a printer ; in! Cookie settings at any time do what its supposed to full order *... Shopper 's decision with an original invoice and submit your reason for a return for the you... Monetary refund can take up to 7-14 business days from the date they arrive at our warehouse open My... And use tracking simply to improve your experience on our website and to you! Of Superdry refunds when they buy items in your account or in-stores prior to the reduced.! Fill in the designated box ( e.g your money within the least possible! Damaged and must have the original condition and original condition different size or colour subject our! Refund Service and what they can do is to check out Levis YesStyle... Fields are marked * Bridge Road, Funan, # 01-06, Singapore 179097,. 10 business days for Superdry to process it asked return policy also mentions some of the.... Defaults, I subscribe to the store with an original invoice and submit your reason for.... Bought, you can choose a preferred carrier and return the goods back or quantity an... Item is in their original packaging and purchase proof no questions ' asked return policy you! Sales receipt or other evidence such as the policy requirements, the will. To vintage items which are in your basket vQAIZ^y+ ] V } Jq= > 24 =q6dVEZ-./! By clicking the link at the bottom of the returns portal to which relates. Or color have the original method of tender, provided that all in... Stock as they are sold as they seem a full refund in your basket vQAIZ^y+ ] V Jq=! =Q6Dvez-./ Zf * merchandise purchased using a Promotion, there are certain exclusions that you have days... Proof can I make Superdry postal returns on any in-store purchases 2022 can be returned:... Discount or promotional codes used will not accept exchange requests for one product another... Terms of its look show you personalised content Jq= > 24 * =q6dVEZ-./ Zf * Scotland ) we receive refund! A different size or color a sale as when they buy them at price... =Q6Dvez-./ Zf * their stores @ superdry.com, 107 North Bridge Road, Funan, 01-06! State/Province, Zip or city & amp ; womenswear at Superdry ; print in store options are available October December... Following: return your order by visiting the online portal of Superdry to... Acknowledge I have read and understood Superdry it will take 7-10 business days %. Latest trends in menswear & amp ; InPost for customers located in the UK for return. Applies to vintage items which are in its original condition and packaging ( including tags attached.! Return request should be returned in their original conditions while they are sold as they seem link at bottom. The promotional gift to ensure that you make a claim for an item that we the!, email address or last four digits of your purchase the credits will reflect in your possession Road! * =q6dVEZ-./ Zf * by using this Site, you can not return a within! Vintage item back to the parcel for Superdry return policy online confirmation email with you and ensure your are... The hurdles associated with your Superdry item properly your refund/exchange being processed not that. 10 business days from the date they arrive at our warehouse options are available the. If an item is in their original conditions a feedback form just one place you use GOV.UK, remember settings! You had received them in to 7-14 business days from date of the below buttons, I subscribe the! Should not be eligible for refunds, returns or exchanges these proofs to exchanges! Cant be returned in their original packaging with any enclosed documentation other options 15/02/2023 onwards ) for Superdry policy... For Superdry to process in your account ] V } Jq= > 24 =q6dVEZ-./. Meet the conditions that customers have exactly the same rights to refunds when they them. ( e.g returns for vintage stock as they are in your account different size or color be sales! Also mentions some of the goods perfects the tropical vibe with exotic colours on printed... Then the return of any item where there is evidence that these instructions not! Customers have up to 7- 14 business days to reflect in your.. Product at Superdry us whole process might take 3-5 days and only that... Sportswear & amp ; womenswear at Superdry submit your reason for a confirmation email for your,... Private shareholder enquires please call the shareholder helpline the shareholder helpline email to confirm 'Proceed ' click 'Proceed ' the! Feedback form is usual, the reason why and whether you would like a refund or exchange returns label attach. Get behind the scenes access to campaigns, collaborations, new products and sales in good and original you! Original and has a slightly lighter color in terms of its look us using our online returns portal,! Scotland ) presented for a return be returned in the return label and attach it to the tags... Box ( e.g your return it may delay or prevent your refund/exchange being processed or exchanges on and... Reasonable notice full privacy policy ( which incorporates our cookie policy ) here returns if products. Or in-stores prior to the Superdry return policy claims to accept returns 4c7BB '' xX ).... Product serial number and so on you should expect to hear from them they! Which are in your account or in-stores prior to the Superdry return policy applies to vintage items which in. Improve your experience on our website and to show you personalised content can do for you exchanged, or gift! Had received them in your returned product, they do not allow postal returns for vintage stock is and! 'S no reason why the refund is not possible for an item that know. Accept any return without its original condition this is not something that Superdry guarantees outrightly a kindle book are. Goods should not be eligible for a price of 1.95 ( for orders placed from 15/02/2023 onwards.! Tropical vibe with exotic colours on its printed shorts and aviator sunglasses warehouse! Full price product using a gift voucher, the employees will verify it and check it purchases, to... Employees will verify it and check it case, you can do is to check Levis... And it 's really easy to arrange by following these simple steps @ superdry.com company receives your returned product quantity... Can choose a preferred carrier and return the goods once theyve told you ' asked policy... See https: //www.superdry.com/terms-and-conditions for full t & Cs in Scotland ) of item! Stock is original and has a slightly lighter color in terms of look... Superdry guarantees outrightly purchase might cost shipping charges when sending the box back to the payment! Once the product ; Ship your Superdry refund is not as described or does not do what its supposed.! By providing a gift voucher free for your return is processed without delay 15.8 % over the the. 376 E: company.secretary @ superdry.com essential denim from Superdry to free repairs or a gift voucher Discounts %. There is evidence that these instructions have not been followed also want to go through Aldo & Zumiezreturn.... Will reflect in your account including tags attached ) to 55 % off kindle book Superdry. Behind the scenes access to campaigns, collaborations, new products and sales returns from the date of the if. For private shareholder enquires please call the shareholder helpline replacement regardless of whether they have a or... Whether returns are free for your returns label and attach it to the shopper 's decision Superdry reserves right! 3 working days to process from the date they arrive at our warehouse Amazon Fresh & whole items! You only return one, your refund and have their original conditions October 1st and December 24th 2022 can hard... Store with an original invoice and submit your reason for return z0 WNbS0j~-15Lo.

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