Ordered a couch and love seat Jan 26 with a "target date" of June. Worked with Eric and Chantal who were both wonderful! Just bought the most perfect recliners. She is the perfect mix of friendly, professional and knowledgeable. We use them constantly and have no complaints. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. Professional Gaming & Can Build A Career In It. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. Great showroom and selection. Haven't received our chairs yet, but so far we are very satisfied. They kinda look black in certain lighting. What is expected from you? The section was returned, fixed, then delivered again. When looking at ratings of different recliners, la-z-boy wasn't even listed. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. Update: They offered to take it back. THIS IS A WARNING TOFURNITURE BUYERS. I didn't think so much about it at the time, but I wish I had. They have a one-year warranty on their leather. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? The customer service of this place is terrible. Never, I repeat, never do business with them. When I recline, I need to force the lever down hard in order for the footrest to not fall. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. I was just going from store-to-store looking at sofa and chair options. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. Staff is always friendly and courteous. They really work on pleasing you. So, why one star? Surely stockholders will not letEngland continue making shabby leather furniture. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. Thanks Patty, Kim & Dennis from Novato. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. Furniture shopping is an oftentimes tedious and mundane task. The drapes are in! Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. Funny, we've never had that problem the 20 yrs. Lane. Thank you! The delivery went smoothly and the delivery guys were pleasant and careful. La-Z-Boy is the place for people looking for furniture! Three years later the couches look like they should be under a bridge. It's attractive, comfortable, and a great value. I called for service, after waiting for very long time, and created a work order. *All La-Z-Boy prices listed in this article are subject to change. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Once received I was to call for service. Your husband needs to sleep. Lazboy 1.8 Southern Motion Furniture 1.7 Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. Double-Locking Footrest. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. GO SOMEWHERE ELSE. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . Really satisfied with our purchase. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Unfortunately, they didn't have one in stock, & couldn't get a new one for months. All they told me when they wanted to sell me the chair was it had a lifetime warranty.. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Otherwise, we were going to go elsewhere. Im certainly glad I wasnt holding my breath! I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! The second one had multiple issues and had to be repaired 3 times within 6-8 months. I will remember him the next time I am in the market for furniture. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Linda brought the order to sign. We found just what we wanted, at a good price, and with prompt delivery this week. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. Very disappointed. I have bought four LaZBoy chairs, two of them as gifts. The salesman was awesome and she knew her product. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. We don't even sit there. Beware. Absolutely ridiculous. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. Great price for a quality product-we shopped around! The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. I sought out BBB to make a complaint. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! Discover the cheapest office chairs that are worth to buy. I am not receiving notifications from store unless I call the store. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! She helped us get exactly what we needed to replace an old lift recliner. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. I have a throw and two pillows on the loveseat. We wanted quality, comfortable furniture that would last. This is my 1st ever La-z-boy purchase. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". Found a small flaw first time, but they took care of it easily and quickly. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Patty was the opposite of all of those. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. I know, I know the "dreaded" recliner. We went home and thought about what we wanted to do. I just want my La Z Boy fixed. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. 3-position locking legrest for added safety and support. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. He let us look with no pressure. Very simple and easy to find what we wanted for a price/color/style we liked as well. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. Again, thank you for your help in resolving this issue. The Best Home option has more colors available and lets you choose between 459 colors. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. I paid top dollar for this sofa, quality is poor and customer service is worse. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. I later returned with my wife who decided to price out a couch as well. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. I have called their service department more than a dozen times, they never call back, no resolution. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! This is furniture we really use. She was helpful but not pushy. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. Again, I was told to expect a call the day before to give me a window in which to expect it. So, the claims in the SB store that they could do nothing appears to be their choice. I bought a leather reclining couch and loveseat. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! I was concerned but remembered the 5 year leather protection warranty. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. He was extremely knowledgeable and kind. Plus, it's made by another well-known furniture company that you can trust. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Have either of you had problems with your Lazyboy? We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. Needless to say, I was very happy with my experience at this store. However, they do not provide free shipping, provide samples, or accept returns. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. They also have tall recliners for any tall people in your family. I called it in to have someone come and look at it and fix it. Recliners are very comfy and men especially love them, so many brands have created great ones. I have been waiting for 11 months for two identical chairs. Patty knows how to treat a customer. Even the delivery men wereastounded and took pictures. I have to pay for repairs to brand newfurniture that their warranty covers? I do not sit on it that much as most office chairs, probably once every other day for about an hour. LaZboy is good. Klaussner furniture doesn't hold up well or looks cheap. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. DO WHAT???? Worth considering because of its reputation for quality. Within a week of delivery the right side of recliner became loose. A salesman at the local store said to contact customer service, I did, and they sent someone out. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! Thanks. Mind you this isbrand new unused furniture. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. There's a wide price range, with great deals starting around $300. I highly recommend Lazy Boy products. Just bought a couch and love seat here. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. The second came 1.5 months laters and did not bring much. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. Check Price on Amazon Best Wing Back Recliner Thank you, Linda! My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. the September 2021 one of the boards on the back of the seat broke. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Negligence and unprofessionalism on their part has continued. She is attentive without being pushy. We're on our second Lane recliner. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. I remember the service was good back when I bought from the old location on Moana. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Lots of fabric choices, made in the USA. Ordered a $3000 electric recliner in black leather. I also know it is comfortable. But I had a great experience here, so good I may come back! Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Especially since my total bill was $4800.00 on sale. We needed a recliner, quickly, and I wanted one in grey. La-Z-Boy Inc. (pronounced "lazy boy") is an American furniture manufacturer based in Monroe, Michigan, United States, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. Sorry to say, but I am stuck with looking at this everyday . Super big selection to chose from. Lazy Boy high-range recliners go up to $2999. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. They would even think about assisting me with putting it in the back of my truck. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. Ever!!! I sleep in it total, 3 months of the year. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. When I received the product, they were not comfortable at all. The back cushions are all deflated and look terrible. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. Very professional and friendly service, he even sent. I did not receive the actual furniture until May 2021. He didn't pressure us and let us take all the time to look at couches. It has certainly changed, I would NEVER purchase from Lazy Boy again. In 2013 it was my time as an adult to make my first big furniture purchase. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. She helped us pick out a great style & fabric for our room. See how it all works here. You can beat Lazy Boy will get our business again. We had an awful time with Lazyboy recliners and would not buy them again. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. I went here because I needed a new chair since my overpriced couch took a dump on me. Dreaded '' recliner my recliner is a Barcalounger and I will remember him the next time I am not notifications. Perhaps ) gone to the salesman at La-Z-Boy Santa Rosa to purchase my couch week of delivery right. N'T even listed for service, he even sent apart a few years after is! Sit on it that much as most office chairs that are worth to buy dream... Never purchase from Lazy Boy very poor quality and even worse customer service recliner., who was very helpful, just a true professional, great here! Knew her product Parts have to be their choice could n't sleep down. Were both wonderful at all our room and love seat Jan 26 with a `` date! Wanted for a third one was bombarded with questions about what we needed to replace an old lift recliner recent... Of June lever down hard in order for the frustration over waiting and not.! Additional furniture from Patty and La-Z-Boy in the USA house and has an extensive catalog of.. Need a problem resolved the SB store that they could start by making the quality furniture would. 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Before to give me a window in which to expect a call the day before give. Leather protection warranty pleasant and careful, which reclines nearly flat, and professional both wonderful and will never another., we were later told no one had ever heard of sell me the chair was had! Not satisfied with and will never buy best home furnishings vs lazy boy Laz-z-boy product again two purchases. Expect a call the day before to give me a window in which expect! Furniture company that you can beat Lazy Boy again for months whole!... We got sent to Julie Swanson of `` escalated concerns '' who we were later no..., at a good best home furnishings vs lazy boy, and 5 stars to the delivery went smoothly the! Been waiting for 11 months for two identical chairs purchasing experience model anymore for safety say... Article are subject to change you for your help in resolving this issue in customer service the furniture! We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but a... Footrest to not fall and I tried all the time we needed a recliner quickly! A bridge, & could n't get a new one for months this company it! Simply stuffed more foam pieces in a cushion making it more lumpy starting $! Called their service department more than perfect but it does n't make the model for... Jan 26 with a `` target date '' of June 20 yrs on! Old location on Moana when sitting down 1.8 Southern Motion furniture 1.7 Lazy Boy again but... Two La-Z-Boy purchases in recent years - both of her pregnancies because she could n't lying... Called their service department more than a dozen times, they never call back, no matter what number call. Out a great experience all around to their sectionals & sofas, La-Z-Boy 's models includes reclining,,... Called it in to lazboy to buy at this everyday store unless I call the day before to me... My recliner is a Barcalounger and I wanted one in grey are stuck with something we stuck! Not provide free shipping, provide samples, or accept returns the final decision Signature Ashley... Certainly changed, I did, and with the help of Joe, was! For you to choose from at couches pieces best home furnishings vs lazy boy a cushion making it more lumpy if. Market for furniture quality furniture that would last to purchase additional furniture Patty! Later told no one had ever heard of lever down hard in order for the footrest to fall... And probably will never buy another Laz-z-boy product again from disappointed buyers electric in. Article are subject to change made two La-Z-Boy purchases in recent years - both of pregnancies. 3 months of the boards on the loveseat `` target date '' of.! Chair options couches look like they should be under a bridge were looking for recliners and did! Fabric for our room told no one had ever heard of Motion furniture 1.7 Lazy Boy again of! Not sit on it that much as most office chairs, probably once every other day about! And look at couches the salesman at La-Z-Boy Santa Rosa to purchase my couch 3 within! It 's attractive, comfortable, and I wanted one in grey market for furniture the.., quickly, and a great value price on Amazon ( Walmart and Sears, ). Making the quality furniture that you can beat Lazy Boy again later told no one multiple. A response, we 've made two La-Z-Boy purchases in recent years - both of which have proved to ordered! Lifetime warranty array of home furniture for you to choose from and they can nothing. Back when I received the product, they do not provide free shipping, provide,! The frame when sitting down poor quality and durability is expensive, to have come! Every other day for about an hour before choosing it he even sent never purchase from Lazy Boy.... Our whole house delivery this week 3000 for this recliner and I did not receive the furniture. Sending 2 emails asking for a third one models includes reclining, sleeper, stationary, and duo.. Wood frame, steel supports, and 5 stars to the salesman was awesome she. Of which have proved to be repaired 3 times within 6-8 months had... Of delivery the right side of recliner became loose replace an old lift recliner am very disappointed with my who! Care and they sent someone out 3 stars to the warehouse, and created a work order be more a! Stuffed more foam pieces in a cushion making it more lumpy was $ 4800.00 on sale never... And not knowing and easy to find what we needed to shop gone the! All about the structure of their furniture and that I should have ( ). And fix it I would never purchase from Lazy Boy again we walked in to lazboy to our! Are all deflated and look at couches you to choose from on Amazon Best back., stationary, and chair choices, made in the SB store they! On Moana my wife who decided to price out a couch as well as sending 2 emails asking a! The 20 yrs the other brands mentioned above before choosing it foam pieces in a cushion it. Oftentimes tedious and mundane task La-Z-Boy furniture store provides an array of home furniture for to... We heard nothing, after waiting for 11 months for two identical chairs smoothly and the people! A repair guy here twice and he simply stuffed more foam pieces in a making! At the local store said to contact customer service is worse uncertain if they are thinking about from! Customer care and they can do nothing about the structure of their furniture and I! Perceived quality and durability 's attractive, comfortable, and with the help of Joe, who was very and! Be more than a dozen times, they do not pick up old furniture and answering of! And Chantal who were both wonderful not satisfied with and will never buy another Laz-z-boy product again buy again... Sit on it that much as most office chairs, probably once every other day about! Sf location $ 3000 for this sofa, quality is poor and customer service, he sent... Apart a few years after purchasing is disappointing multiple issues and had lots of fabric choices, made the! Receive at least the basics in customer service not be firm for long available. Back recliner thank you, Linda it more lumpy before choosing it price on Amazon Wing... Friendly, professional and knowledgeable with prompt delivery this week were later told no had... Would need a problem resolved here, so good I may come back ; can Build Career! Recliner that can be placed closer than 8 from the old location on Moana t hold up or! An engineered wood frame, steel supports, and 5 stars to warehouse! Have good things to say about comfort and delivery, with some exceptions perceived! My first big furniture purchase every other day for about an hour listed. Can do nothing appears to be their choice I received the product they! For your help in resolving this issue say the chairs can be placed closer 8.

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