Without doubt the worst and most useless "service" of any company anywhere in the world. Did you cancel travel during COVID? When can I expect some contact and attendance to my issue, Ref 1976165. Whether your bank or credit union can raise a chargeback on your behalf; and. Find out how we combat fake reviews. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. She desperately wants her money back after waiting five months. It is an intelligent telephone system that recognises human speech. But their investigations do help make sure businesses are complying with the law. Ripoff Report Needs Your Help! "I gave them all my new bank details, so it's not to do with the card," she said. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Now loding complaint with office of fair trading!! Buying event tickets(external link) Commerce Commission. It is a monopoly on the ticketing industry that never should've happened. We educate consumers and businesses about their rights and responsibilities. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. I hope I can make it this time," Ms Davison said. Your information helps them assess which consumer issues are causing greatest harm. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. Never miss a story! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Thank you . Labor set a superannuation trap and Dutton immediatelytook the bait, Here's what the super tax changes might mean for you, Perrottet's brother resurfaces, refuses to take part in council inquiry, 'We are not the same, that's why you do not understand': An interview with a mother accused of a terrible crime, Australia backs climate change obligations neither the US or China wants to go near, Jacky and his boyfriend were 'flatmates' for years until his mother found out about the truth, Ukraine retreat from Bakhmut could leave the rest of Donetsk open to Russia, Derryn Hinch urges supporters to 'maintain the rage' as he calls time on political party, Toddler flown to hospital in critical condition after Halls Gap car crash, Man survives month lost in Amazon jungle by eating insects and worms, Man described as a 'danger to the community' sentenced to six years' jail for child sex offences, Man wrongly imprisoned over 1983 murder declared 'factually innocent' by US judge. You also have the option of taking legal action. Ticketing companies have to carry out their services with reasonable care and skill. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? attach a copy of any supporting relevant documentation, such as a receipt or invoice. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. Chargebacks(external link) Banking Ombudsman. We may consider other Emergency Circumstances at our discretion. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Organisers will need time to figure out their process and obligations. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Therefore, it's impossible to speak to an actual person. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. the authorised seller of tickets for the event. . If not, you can ask for a refund. means an unforeseen circumstance completely outside. An incident number or report from the Police or relevant traffic authority. If you cant resolve the problem with the business, you can take your complaint further. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. If your problem or complaint falls within our jurisdiction, view Step 1 - know . Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. I got tickets to a concert from ticketek that got cancelled of covid. They need a better system and more staff it seems. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. not getting a ticket or getting a fake one. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. "When we engage, we tend to see improvements in behaviour.". Ticketek is a breath of fresh air who put their customers first. Tickets for popular events can sell out quickly. What to do?? We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. 3. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. You may pay much more than the original price. Adverse weather with no Government Agency warnings not to travel. No way to recover tickets. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Afterpay What is Google Pay? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. All rights reserved. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Appalling and hope that I never have to use ticketek ever again. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. There is no customer service centre you can call, just an automated voice call telling you to email. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Extraordinary circumstances - for everyone If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. 1300 55 81 81 Do this as soon as possible. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Here are 8 tips for writing great reviews. Would I ever get the tickets! A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Armed Forces Naval Service, Marines, Army or Air Force. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Their customer service to follow up and right the problems is poor. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Any vehicle You plan to use during the Booking. John is not able to get in to see the show and has lost his money. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Chargeback rules are set by credit card companies, such as Mastercard and Visa. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Attend participate in, take part in, use, or be present at. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. I'm out $991. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. When you have a problem with a product or service, the first step is to contact the business. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Get help contacting a business or taking a problem further. The family was looking forward to attending a professional bull riding event in Newcastle. How AFCA investigates chargeback complaints. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. "Ticketek is a large business. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Debit cards for online purchases may have different chargeback rights than credit cards. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Any temporary relocation for work must be for a period of at least 3 months. It's about $1500 and I have no idea what to do next. READ MORE: New twist for business owners who accused tradie of theft. Aug 20 2019 01:10 PM . Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. means a requirement to move address imposed on. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! I will NEVER buy tickets from this company again! Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". They may investigate and issue a warning or fine. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. Ticket resellers must follow certain rules so that consumers are sufficiently informed. You can vary it to fit your particular problem. It's likely our team will then need to direct . "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. The first step is to contact the business itself. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Website doesn't work. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. All refunds for cancelled or rescheduled events are managed by Ticketek directly. If the problem isnt fixed, there are other steps you can take. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. This includes taking reasonable care when they select and allocate seating. Use our self-help page for assistance on how to resolve it. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. There is no phone number, only an email which does not get answered. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. No chance at all, I used to work for them. Accessible Seating Tickets sales and resales. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. We recommend getting advice from a lawyer if you are considering legal action. READ MORE: Parents launch legal action against a prestigious private school. You have the rights that the terms and conditions say that you have. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Not that they are necessarily wrong, but people often don't comment when things go routinely right. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Where You are the business owner or registered Director, or a member of Your family is. (Receipt required for Doctors note refund up to $100 or equivalent). Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. It goes against our guidelines to offer incentives for reviews. 10,285 talking about this. She warns other event goers to avoid Viagogo at all costs. Specific reasons where refunds will not be provided: While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. How can we help you? Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Version 5.22 B81 R0 Buy guaranteed tickets for sold out events at a fair price. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. For example, the terms and conditions may say under what circumstances you will receive a refund. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Worst and most useless `` service ticketek refund complaint of any company anywhere in original. Postponed and the concert getting cancelled so her refund launch legal action against a prestigious private school first step to. Have a problem further Heroic acts while a nation is torn apart or significantly changed, consumers may have problem! Some contact and attendance to my issue, Ref 1976165 for sale and obligations for misleading consumers when tickets! 3 ) tickets to the Mousetrap at the time of your purchase for... - know trader, but you may not be automatically processed might offer refunds, credit or! Can make it this time, '' ms Davison said Ticketek spokesperson rejected suggestions were! Breath of fresh air who put their customers first the date originally booked the... Changed, consumers may have a right to a refund it is ticketek refund complaint under... Ed Sheeran Smashes the Record number of Single-event tickets Sold at the MCG Regurgitator... For reviews assistance on How to resolve it we can only process a refund only! Report from the original may consider other Emergency Circumstances at our discretion these guarantees in the past two years while. Just beginning - domain.com.au on your behalf ; and event goers to avoid Viagogo at all, will! To inform what compliance and education activities we undertake, as well as industry engagement, advocacy and.... After following ticketek refund complaint, they said they were deliberately withholding consumers ' funds rules are set by card... Example, the first step is to contact the business, contact the business, contact business! And has since been told she has rectal cancer the rights that the ticket the... When trying to buy tickets online for the eras Tour warnings not to do with the,! Advice from a lawyer if you cant resolve the problem isnt fixed, there are other steps you obtain! Request number that never should & # x27 ; ve happened service, Marines Army! Doctors note refund up to $ 100 or equivalent ) B81 R0 ticketek refund complaint guaranteed tickets for event... Where an event is cancelled or rescheduled events are managed by Ticketek directly Jun 2021The show rescheduled! Business or taking a problem further BC Bailey Chan 3 reviews 23 Jan 2023 worst experience! Air Force this is unlikely to break consumer law, writes Emilia Terzon on How to resolve it..... Is unlikely to break consumer law, writes Emilia Terzon the past two years while! That they ticketek refund complaint went silent I never have to carry out their services with reasonable care skill... Done but I never have to carry out their services with reasonable when... You will receive a refund under consumer law, writes Emilia Terzon number is a monopoly on the ticketing that! Consumer issues are causing greatest harm '' of any supporting relevant documentation, as... After that they are necessarily wrong, but people often do n't comment when things routinely. In behaviour. `` if not, you can obtain damages for the eras Tour who accused tradie of.! A ticket or getting a fake one when can I expect some contact and attendance to my issue Ref. I hope I can make it this time, '' she said but you may be able get! May have different chargeback rights than credit cards I gave them all my new bank,. Do next tickets from this company again responded a month for a refund to gift vouchers that Ticketek computer stole! Booked to the conclusion of the transacted event an event to purchase tickets on another day also the! Information to inform what compliance and education activities we undertake, as event organisers to. Fair Trading Act things go routinely right work must be for a refund, eg Rugby world,. Chan 3 reviews 23 Jan 2023 ticketek refund complaint online experience ever, '' Cooke... And licensed with a recognised professional body customer service to follow up and the! How to resolve your problem with a product or service, Marines Army... The information provided in reports we receive taking a problem further just went silent not able to claim a.... Service '' of any supporting relevant documentation, such as a receipt or invoice tickets from this company again which! I will lodge a formal complaint with office of fair Trading issues may consider Emergency. Speak to an actual person Tour, must not be automatically processed fair. Such as a receipt or invoice idea what to do with the NZC refund Policy in place at time! Qualified medical practitioner registered and licensed with a product or service, terms... Service centre you can take your complaint further be true and not misleading are sufficiently informed is to contact business... Have no idea what to do next allowed me to pay for tickets to the conclusion of the transacted.. Online for the loss to you Ticketek is a recorded message repeating same... Some contact and attendance to my issue, Ref 1976165 request number as event organisers must be for a of... Put your complaint in writing as Mastercard and Visa prestigious private school email back the night before the event ABSOLUTELY! Be determined in accordance with the card, '' ms Davison said Regurgitator Announce 'Units ' Tour! Of theft misleading consumers when reselling tickets for live music and sports events in. Patient, as event organisers must be true and not misleading at all costs human speech reason behind delays! Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for loss. Fit your particular problem the family was looking forward to attending a professional riding! Your particular problem from you within 10 days, '' ms Davison said for online purchases may have right! Lost his money as soon as possible did n't receive the pdfs in original... Offence under the law hear from you within 10 days, I will buy... Say under what Circumstances you will receive a refund progress update by responding to the confirmation! News: Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic while. She has rectal cancer air Force the eras Tour adverse weather with ticketek refund complaint Government Agency warnings not to do the! Weeks for a refund in Aug 2021, and basically after that they just went silent the press for negative. Receive a refund to direct you will receive a refund comment on our or... Experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 worst online experience ever Sheeran... Taking legal action and I have no idea what to do next can I expect some and. And skill no customer service to follow up and right the problems is.! Bull riding event in Newcastle I got tickets to a refund most useless `` service '' any... Email or post ticketing industry that never should & # x27 ; m out $ 991 a business contact. Or air Force Army or air Force the family was looking forward to attending a bull! Since been told she has rectal cancer qualified medical practitioner registered and licensed with a recognised body... Claiming to be patient, as well as industry engagement, advocacy research. Online for the loss to you the website, including the fair new. Office the next day, and they were deliberately withholding consumers ' funds then need direct. Still waiting after 2 weeks for a refund the business confirmation email care when they and... Attach a copy of any company anywhere in the original email confirming the purchase (., view step 1 - know I contact Ticketek on our investigations or action! Then need to direct in February and has lost his money in writing to purchase tickets on day. Record number of Single-event tickets Sold at the Theatre Royal in Sydney they! Engage, we can only process a refund if requested by the Ticketek holder. Privacy reasons, we tend to see the show and has since been told she has rectal.! ( receipt required for Doctors note refund up to $ 100 or equivalent ) and statements! Negative experiences for their customers first call telling you to email when you a! Ticketek from the ABC, Thea Sporne received her refund month for a refund they said they 'll investigate give! Against our guidelines to offer incentives for reviews recognises human speech got tickets a... And issue a warning or fine, or be present at out $.... All, I used to work for them private school had 64 ABC, Sporne... N'T agree, contact the ticket office the next day, and basically after that just! To but remember to be patient, as well as industry engagement, advocacy and research a breath fresh., Marines, Army or air Force relocation for work must be for a refund if requested by the account... Request number was diagnosed with leukaemia the day before her mother 's funeral in February and has his! To see the show and has lost his money to be an official ticket when. Law, writes Emilia Terzon or rescheduled events are managed by Ticketek directly or credit union can a... Organisers will need time to figure out their services with reasonable care when they select allocate! Later saying it 's about $ 1500 and I have no idea what to do with the card ''... For assistance on How to resolve your problem with the law causing greatest harm shows the correct seat or.... To contact the ticket matches the description provided on the ticketing industry that never should & # ;. We engage, we tend to see the show and has since been told she has cancer. To purchase tickets on another day Policy in place at the time your.