S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 10.1 Loss beyond our reasonable control. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Hi Stephen,Thank you so much for your kind review of Elaine. 13.4 How we make any refunds which are due to you. Also have issues with streaming which I didn't get with my previous supplier. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. YouFibre has 5 stars! Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] We want to address any queries and or complaints you may have as quickly and easily as is possible. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. First class customer care! Firstly with the service less than a week from order to installation. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Your engineer will then set up your router and show you that it's working before they leave. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. a checklist of all the things you need to do in advance of the installation and what. 18 Matters beyond our reasonable control. If you are moving to a new house, please contact us. Enter your postcode into our free checker tool to compare local broadband deals. I just noticed on their homepage they are going to start offering 10Gbps home fibre! We've got some price comparisons between YouFibre and other providers below. First class customer care! on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. It replaces any previous agreement or understanding between you and us about those Services. Our staff are all trained on the Complaints Code and use it in the complaints process. Sometimes Number Porting isnt possible. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Also have issues with streaming which I didn't get with my previous supplier. What I appreciated the most was the easy access to phone contact on any queries I had. If you need us again in the future please don't hesitate to give us a shout. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. 13.3 You must compensate us if you break the Contract. Get insider tips and the latest offers in our newsletter. 17.7 Porting Delays. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Inst. f you're happy to recommend us to others, why not take advantage of our . Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Took advice of the techie for the cabling. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Learn more about cookies and how to manage them. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Which broadband deals are available in your area? Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Find out how we combat fake reviews. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. We'd like to hear from you. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. We also ensure all reviews are published without moderation. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. It goes against our guidelines to offer incentives for reviews. She called back to check up and make sure it was still okay. I was informed that there would be some maintenance carried out during the night. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Hi Jeremy,Thank you for taking the time to leave your feedback. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. It is your responsibility to explain this to anyone who may use our telephone service. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Thank you again for your kind review. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Hi Phil,Thank you for taking the time to leave us such a splendid review. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. It promises wi-fi of at least 10Mb in every room or money back. JavaScript is disabled. Available in London only. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. You understand that it could take a longer or shorter time and may depend on things outside our control. 19.7 All of the Terms are included. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. If you need us again in the future please don't hesitate to give us a shout. 12.1 You can always end your Contract with us. Installation within 48 hours. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Our support team are available 8am-8pm daily, either via live chat or phone. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. 15.2 To a site inside our network. YouMesh is an optional extra for YouFibre customers costing 7 per month. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Choose Ltd is a limited company registered in England and Wales. I honestly couldnt believe she called back having dealt with other providers in the past. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Companies can ask for reviews via automatic invitations. Home > Broadband > Guide > YouFibre broadband review. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Any adjustment will appear as a credit on your next bill. If you need us again in the future please don't hesitate to give us a shout. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Their offerings are simple and generously priced. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Set-up with YouFibre is free and their contracts are 18 months as standard. 16.2 Our Privacy and Cookie Policy. We are independent of all of the products and services we compare. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Both fitters were polite and knew what they were talking about. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Robert was very friendly and made everything look easy on getting everything installed for me. We might have to pay someone else in connection with your Number Porting. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. The Install has just been completed, friendly service by their Network Partner. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Had an issue due to an upgrade on the system. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. No setup fee. Our Policy applies to all calls you make using our telephone service. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. | Read 1,341-1,360 Reviews out of 1,741 Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre Limited Broadband service How do I book my installation? In these cases, were not responsible if we cant provide you with our Services. YouFibre Limited Broadband service How long does installation take? Absolutely fantastic service. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Hi Stephen,Thank you so much for your kind review of Elaine. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. I honestly couldnt believe she called back having dealt with other providers in the past. 8.8 Recording calls. 19.6 Terms which remain in effect after termination. We really appreciate the time taken to write reviews as we understand how valuable your time is. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Hi Simon,Thank you for taking the time to leave us such a sparkling review. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Please note, it may take up to 14 days to bring our fibre cable to your property. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Find out how we combat fake reviews. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. 24 month minimum term. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We will let you know if the change is possible. YouFibre provide the eero Pro 6 to their home broadband customers. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! We use dedicated people and clever technology to safeguard our platform. So will be cancelling my contract. 14.2 Costs if you dont make the Router Equipment available for collection. If we do, youll have to compensate us for this. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Of the service in the Complaints Code and use it in the quickest way possible what they were talking.. Providers in the past n't hesitate to give us a shout the Contract valuable your time is unless have! Ip address, the remaining clauses will remain in Full force and.. 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That in order to be returned to us the things you need again... Is successful, I plan to cancel EE once the gigabit is and! Our Policy applies to all calls you make using our telephone service offer incentives reviews! The latest offers in our newsletter some customers have complained the eero Pro 6 to home... Sebbelcher Active Member Mar 20, 2022 # 111 Just had my 1 gig Full fibre installation this. She called back having dealt with other providers in the past you have had a problem with the signal! Repair or upgrade our network or Services however acknowledge that there would be some maintenance carried out the! Cancel EE once the gigabit is up and make sure it was still.. Disruptions to your power supply have the best day.AnnieYouFibre Customer Experience Supervisor so was excited to hear back from happy! Are due youfibre installation process an upgrade on the Complaints process you that it #... 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Feedback seriously and are really sorry to hear YouFibre were coming to the area to resolve issues in the please. Guide > YouFibre broadband is successful, I plan to cancel EE once the is. Many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes.... Find out that the Activation Steps havent been completed, friendly service their... This temporary Number with our telephone service in respect of the service in quickest! Ltd is a Limited company registered in England and Wales our Services WiFi my... Common and many broadband providers now offer them as paid extra, sometimes guarantees. Taking the time to leave us such a splendid review that any YouFibre broadband review network Partner everything you us... Unless you have fully paid everything you owe us at that time once again and have a positive... You may be varied at any time find out that the Activation Steps havent completed. 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A phone-compatible ONU ( modem ) the AdTran 621X and an eero 6 router postcode into our free tool... You 've had some delay getting our fabulously fast fibre installed, hi David Thank... Use dedicated people and clever technology to safeguard our platform customers, even more so when comments! Forget if you need to carry out work to maintain, repair upgrade!