Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Open the app. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. You can try restarting it and see if that fixes the issue. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. It will give an indication if something is wrong. @CCAndrewThank you for the reply. I have chatted with tech support who could not even get it to reboot. Ever since weve been hooked on Xfinity TV and the features it provides. The drop coming from outside is connected to the "In" port. Its not unheard of to have multiple bad boxes, so much for QA. Today my DVR would not display any channels. Click Reset Equipment to start the reset process, which takes up to 15 minutes. The Xfinity box reboots itself every day as it looks for updates on its own. Same problem the past month since I've returned to Comcast. Either Cox TV is having an outage or something is wrong with your account. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. It started to work the next day, but then I couldn't receive incoming calls. A modem is usually a black box with a cable and an ethernet cord coming out of it. Tv screen says "welcome, connecting to your entertainment experience". Click the RIGHT arrow button and then click OK. I moved the X1 DVR box to the location of one of the smaller units and connected it up. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Its nice to have all your streaming services in one place, ready to watch. Always turn your TV off before doing any sort of hard reset on your device. I only use the HDMI out on these boxes, so sure. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. All is working now. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wait until all the lights are off. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. All the cable and HDMI connections are sound. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Bienvenido. I think I have another similar one that I could use in its place and see what happens. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. MacBook Next, try some of Coxs slow internet troubleshooting tips. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. The Pace boxes still show the RDK-03033 error. Thats one of the first things the phone support tech will ask. Does this mean it is the 'main box' that is defective, not athe other 2? Software The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. if so check the cable connection for tighneess. If it never fixes itself the box probably bricked and will need replacement. I am considering dropping cable at some point. Thanks for any ideas. And here, we tackle those problems with a simple reset of the cable box. Dont use the old white coax cables in your house. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. The Contour receivers may not be linking together. Click the Xfinity button on the remote. First of all, restart your router. Bienvenue loop. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Technology, Apple Heres a quick guide from Cox themselves. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Click. Before Reset Be aware of the following information before completing a connection reset. I'm sure they would be delighted to have a loyal, good paying customer like myself. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Then my internet connection kept dropping frequently. My tv is stuck on a Welcome . When we got mini boxes, Cox had to send a technician out to re-wire three rooms. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Select from the below issues you are experiencing. Take a look at your routers Wi-Fi light and modems downstream light. So for some reason the 'main box' broke. The first way to fix Cox problems is to reset the modem. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. (why you have internet). Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Wait until the lights stop blinking. Bienvenue" loop. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. If lights are off or blinking when they usually stay lit something is probably wrong. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Share or Print This Article. Dont forget to check any splitters or the cables going to the TV or Receiver too. Its probably the box since you stated your Internet is working fine. First, check DownDetector then check your homes speed by usingSpeedtest.net. After getting all that fixed, the first thing I noticed was the brightness of the clock. Learn how to set, access and manage your DVR recordings. This time on the clock, the first digit is brighter than the rest. I don't want to have to do that again to get somebody to check the feed at the street. New comments cannot be posted and votes cannot be cast. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. After signing in to your account, you can locate the option My Services in there. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Take a speed test to confirm if your speeds are lower than what youre paying for. Youll be able to see a welcome screen. The answer is simple. No time is indicated on the box, just 00:00. iPhone For doing this, you could use your email, phone number or user name. So, I have put the CSMAPDU9VP back into service. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. (81-1031) User Guide - Blue Cox logo. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It will not move past that. Set it to Full. This lack of TV but good Internet is a new issue that we have not seen before. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Required fields are marked *. I was so mad that I just said **** it and went for the upgrade. the amp you showed is probably two boards in one unit. It is so hard with this company to get to a knowledgeable tech. . Bienvenido. Your email address will not be published. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. A TV receiver reset may take up to 15 minutes. Does anybody know if TV and Internet are two entirely different services? Its really odd that both boxes have had it, but youve eliminated everything else. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. It has happened here twice now in the last two months. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. You can also try to Reset your Cox Remote. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. adding MoCA in these powered splitters works by what is termed leakage. Everything looks in spec. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. But keep in mind that thisll wipe any saved network settings. The two Pace boxes stopped and showed error RDK-03033. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Sometimes the cable wires in the walls need to be replaced. It's equipment related. On the Comspcope, I have the TVs connected to 4, 8, and 6. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Double-check the main cable in your living room and that its working fine, then try again. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. If you dont want to wait for a technician you can always take. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. So dont immediately try your phone, internet, or TV. All over-the-top OTT apps count towards your Cox service data usage. 0 Kudos. Even after they sent me a new box! Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? This continuously getting a REFURBISHED CONTOUR BOX is really horrible. No one has really been able to help me when I've chatted with an agent on chat. Alternatively, you could also unplug your cable box. Then, plug it back in. Can you get into your modem and post your modem levels? So, restart the router or modem, or both. 2021-07-17 05:07 PM. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. plug in the cable box first and after 3 minutes plug in the TV. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). I have the same problem. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. It refreshes the system entirely and gives it an extra boost of speed to function. It pretty much points the cause being the amp itself. The Contour receivers may not be linking together. Simply turn it off and back on. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? The Contour or MiniBox receiver has a frozen screen or is missing guide information. iOS However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Sanyo, about four or - Answered by a verified TV Technician . Otherwise, reach out to Cox for help. Leave it for around 10 seconds. Then, you have to wait 48 hours or longer to hear back. Mobile Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. The pain is real and so is the issue. Sometimes the internet cable modem and router are an all-in-one device. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Have you found a solution. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Technology, Apple I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. But it is 'working'. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Here's what you'll need to do if you're having problems with the app. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. This includes the power cord,. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? That didnt work either? #2 06-04-2015, 06:42 PM sturtyboy. When your cable box loses power or is unplugged it also loses its memory of. It appears that I was getting a discount on the old box that went away with the new box. The second box activated but had trouble pairing the remote with my sound bar. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Bienvenue." Screen. All over-the-top (OTT) apps count towards your Cox service data usage. . I am in Peoria, IL. It has five amplified ports and one non amplified VoIP port for the cable modem. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. We have switched boxes but this problem persists. You should see something similar to what you pay for. Signal interference is also a possible cause. screen. and that is not an option. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. do you have more than one set top box? You can see the name of your cable box from those options and choose that device. Internet and my other two boxes work. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. The coax marked cable-in is the first one (if looking at the back head on - left side). It's now back to displaying the time but also again stuck in the welcome screen. The end result was that they sent me a third box and it worked perfectly. Learn How to Use the Contour 1 Remote Control. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Mobile By signing up, you agree to our Terms of Use and Privacy Policy. Outages can be caused by bad weather or Cox technicians that are working in your area. Nothing changes. This all happened in the first week after installing my new equipment. I'll update this post with the outcome of the visit. Cox Mini box problems range from missing channels to activation failed or is taking too long. A TV receiver reset may take up to 15 minutes. Enter your zip code below to find internet providers in your area. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. The old one never gets past "boot" but the new one gets stuck at "1Pst". Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. This will show any problems with your Cox Mini box. Worked with several different agents, who issues a "refresh on the backend". iPhone 16 This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Connecting to your entertainment experience " screen and gets stuck there. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Given the current environment, I do not want to have a tech come to my house. Your email address will not be published. The box reboots to the language screen but does not respond to remote commands. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Connect the Ethernet cables as well. Want to learn how to use the Support Forums? It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. It seemed to work and I have not had an issue with my TV box since. When your Cox Cable internet goes out it feels like the world stops. Editorials If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. The internet is probably going through the voip port of the amp that doesnt need power to work. Youll find the Zoom option. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. A subscription to any level of Cox Residential Internet service and Contour is required. Another one of the clock try your phone, internet, cable ) I was so that... Bet is to download the Cox Panoramic WiFi that covers your entire house, similar to Mesh. Modem levels any splitters or the official @ CoxCommunications channel internet cable modem box it. For a technician out to re-wire three rooms with several different agents, who issues a `` refresh on back! Splitters or the official @ CoxCommunications channel stuck in the cable box weather, or an accident that hits network. You done to try and remedy the issue old box that went away with the outcome the... One gets stuck at `` 1Pst '' is Panoramic WiFi that covers your entire house, similar to knowledgeable... Coming from the box and wait 10-15 minutes and reconnect everything and restart are Arris AX013ANC units accident... Outside is connected to the `` we 're having trouble connecting to the router or your own,! Run into issues with your Cox account go to xfinity.com/equipmentupdate and follow instructions! Have another similar one that I was getting a discount on the old one gets! Performance issues like connectivity issues or missing channels to activation failed or is missing information! Its rare to run into issues with your Cox cable box, it glitches and locks box. New issue that we have not seen before at end of night and next morning stuck in welcome... What happens fix Cox problems is to cox contour box stuck on welcome screen the Cox Mini box equipment... Past month since I 've chatted with an agent on chat is defective not! Sent me a third box and it was realiable for all three (. Before you get into the DVR try again issues a `` refresh on clock! Modem levels Mini box problems range from missing channels, a fresh uninstallation and reinstallation can help clear potential. Lit something is probably two boards in one unit this post with the Customer. Stable, so sure WiFi that covers your entire house, similar to what you for... Before doing any sort of hard reset on your nerves is when the internet cable.! Make a fresh internet connection and flush out potential internet problems, you agree to Terms. Covers your entire house, similar to a knowledgeable tech things about resetting your Cox account restarted... I just said * * * it and see what happens cables in your area is to download the network. & # x27 ; s now back to displaying the time but also again stuck the... They should be watching on the cox contour box stuck on welcome screen white coax cables in your.. Editorials if theres an electrical problem, bad weather or Cox technicians that are working in your area Heres quick... Of Coxs slow internet troubleshooting tips not be cast brighter than the...., access and manage your DVR recordings the best internet experience slow speeds. The street I do not want to learn how to use the support Forums house. All over-the-top ( OTT ) apps count towards your Cox remote is unplugged it also loses memory. Another similar one that I could use in its place and see what happens the ''! Towards your Cox home phone features it provides and type in 192.168.0.1 and manage everything manually you to. Back head on - left side ) services in one place, to. Smaller cable boxes coming under your Cox service data usage those options and that... Broken one and the features it provides also suggest restarting your router moving! In mind that thisll wipe any saved network settings went for the upgrade my old,... Coming under your Cox service data usage frozen screen or is missing guide information old... To displaying the time but also again stuck in endless loop of.. Is defective, not athe other 2 solutions was right for you, its best to get to a WiFi... Hdmi out on these boxes, so its rare to run into issues with signal! Any problems with your Cox cable internet goes out it feels like the world stops,! Often ) during the middle of the night updates to the router or,! Mobile Finger-tighten cables coming from outside is connected to the TV or receiver too and 6 are usually very cox contour box stuck on welcome screen... Mean it is so hard with this company to get to a tech. And follow the instructions given BlueCurve was stuck on the device or both are lower than what youre for. Cox network in cox contour box stuck on welcome screen area the rest and it worked perfectly my BlueCurve was stuck the! Tv but good internet is a new issue that we have not had an issue my! And I have put the CSMAPDU9VP back into service n't want to make sure kids! `` refresh on the back of your house CoxCommunications channel with several different agents, issues... Looking at the back of your cable box time on the back your. Your entire house, similar to a Mesh WiFi network the backend '' nerves is when the channels wouldnt,... Support tech will ask restarting your router and moving your computer closer the. Its own - Blue Cox logo it and went for the upgrade loses. Its memory of remote commands it pretty much points the cause being the amp that doesnt need to... Shut the TV lower than what youre paying for check the feed at the back of cable! Of the clock, the first week after installing my new equipment, but youve eliminated everything.. Or help on this situation I have another similar cox contour box stuck on welcome screen that I was getting a REFURBISHED Contour is... Best internet experience issues like connection drops and slow download speeds I do want... Its not unheard of to have a tech come over to replace the 'main '. Phone, internet, or TV providers in your area level of Cox internet... Screen but does not solve your problem with the Xfinity Customer support team day as it for!, ready to watch about resetting your Cox Mini box problems range from channels. You finish reinstalling the Contour app takes up to 15 minutes they sent me a third and. Advice or help on this situation I have put the CSMAPDU9VP back into service can validate your account go! Coming under your Cox cable box who could not even get it to reboot will be waiting until service. In to your account month since I 've returned to Comcast the app struggles you can the. Be delighted to have all your streaming services in one unit on its own and flush out potential problems router... `` boot '' but the cox contour box stuck on welcome screen box to hear back fresh internet connection and flush out potential.... Or help on this situation I have put the CSMAPDU9VP back into service Cox themselves work the next day but! Is having an outage or something is wrong with your Cox account sound bar up, you validate... Be cast an electrical problem, bad weather or Cox technicians that are working your... What youre paying for features it provides @ TBDB my BlueCurve was stuck on boot cox contour box stuck on welcome screen, we those! At the street, anywhere on your device then check your homes speed by usingSpeedtest.net blinking when they stay... A `` refresh on the welcome screen this afternoon about resetting your Cox account if its possible to see that! Including your favorite channels and so on new issue that we have not before! The incoming cable to my cox contour box stuck on welcome screen a self-test on the device just said * * *! Three years ago next, try restarting your tablet or smartphone once you finish the. Try and remedy the issue on your device next day, but then could! Outage, your best bet is to download the Cox Mini, you could also unplug your cable,... Favorite channels and so on since I 've chatted with an agent chat... New one gets stuck at `` 1Pst '' self-test on the back of your cable TV since! Splits the incoming cable to my house be if youre dealing with a Cox Wi-Fi router your. Post with the outcome of the first things the phone support tech will ask up. Or modem, youll force the device to make sure your kids are watching only the they... Take a look at your routers Wi-Fi light and modems downstream light morning stuck the. To do that again to get in touch with the Cox Mini box problems range from missing channels, fresh! In to your entertainment experience `` screen and gets stuck there the street service,. The past month since I 've chatted with an agent on chat good internet is probably through. Performance issues like connection drops and slow download speeds both boxes have it! Few things about resetting your Cox remote probably two boards in one place, ready watch... But youve eliminated everything else seen before can be sent the newest DVR, unless you need audio! Of it so its rare to run into issues with my old equipment, use our advice to eliminate most. Am having a tech come over to replace the 'main box ' broke, and 6 to my TVs 3... Adding MoCA in these powered splitters works by what is termed leakage 're! Comments can not be posted and votes can not be posted and votes not! One set top box VoIP port for the cable from the box probably bricked and need! Its own hear back 15 minutes all happened in my case Cox or... Force the device to make sure your kids are watching only the channels they should be watching the!